01 · Knowledge
Client-scoped SOPs your techs can trust.
Structured articles with screenshots, code, tables, ownership, status, and customer-safe public links — the institutional memory written down, finally.
Beta · Recruiting MSP teams
MPS OS
Operations Center
The service knowledge layer for managed service providers.
Cleaner SOPs, faster retrieval, customer-safe approvals, and AI-ready knowledge — without bolting another generic wiki onto your service desk.
Founding pricing at launch
mspos.app/kb/firewall-failover-sop
Watch · Knowledge articleLive in the beta
In the beta
KnowledgeSearchTrackITQuotesClientsAgentsCaptureiOS
What it does
Tenant-safe
Role-aware workspaces, MFA-ready auth, audit trails — built for operational knowledge that has to stay scoped.
What it does
AI-ready
Structured content, semantic retrieval, API tokens, and MCP access for agents that actually call the knowledge layer.
What it does
Service-native
TrackIT, quotes, clients, Syncro products, browser capture, and public sharing — one operating surface, not a wiki.
The platform
A connected operating surface — not a document store with a search bar.
The beta already brings the pieces around recurring service work into one tenant-safe workspace, so the answer travels with the technician, the client, and the AI workflow.
02 · Retrieval
Find the fix by intent, not just title.
Natural-language search, semantic ranking, and an AI-readable projection of every article keep answers reachable in the app and from the agents that call it.
03 · TrackIT
Turn repeat work into visible motion.
Tasks, project views, due dates, blocked work, and linked KB articles keep service work moving without splitting context across another tab.
Quotes
Approvals without the back-office mess.
Build from templates and synced products. Send clean approval pages without exposing internal notes.
Clients
A workspace for the work behind the work.
Client records, modules, agent links, and scoped knowledge make account context easier to carry from ticket to ticket.
Integrations
Syncro-friendly now. Wider surface next.
Product sync, API tokens, browser capture, iOS endpoints, and MCP-facing tools — a foundation, not a closed wiki.
From browser to knowledge
Capture the fix where it happens. Reuse it everywhere it matters.
The MPS OS browser extension turns the screen in front of your technician — a Syncro ticket, a vendor portal, a remote session — into a structured article that lives in your knowledge layer and gets called by your agents.
- 01
Capture what just happened.
Turn a field fix, onboarding path, migration rollback, or browser workflow into a reusable article before the details disappear.
- 02
Attach it to real service work.
Organize by client, collection, owner, status, quote, task, or project so the article is bound to the work it supports.
- 03
Make the answer reachable everywhere.
Technicians search in the app, agents call the knowledge layer, and customers receive controlled public links or quote approvals.
Chrome·MPS OS extension
Watch · Browser captureBeta-ready
Surface
Built for teams that run on tools, not tabs.
The product already spans the app, browser extension, public approval links, iOS API routes, Syncro product sync, and token-based access. Beta feedback decides which workflows get sharpened first.
- Tenant isolation
- MFA-ready login
- Audit logging
- Public share links
- Browser & iOS
- API tokens
- Extension capture
- Task-linked KB
Beta program
Help shape the MPS OS your team would actually use.
We are looking for testers who will bring real service-desk pressure: messy documentation, recurring client fixes, technician handoffs, approvals, AI search experiments, and integration wish lists.
Good fit if you are
- MSP owners still leaning on senior-tech memory
- Service managers standardizing recurring fixes
- Technicians who need the answer inside the ticket motion
- Teams testing AI agents, MCP tools, or browser capture
Bring the rough edges
The SOP that never gets updated. The approval with too much back-and-forth. The agent workflow you want to trust.